Returns and refunds
Fruity Grip is operated by BOARDNATION PTY LTD, ABN 21 627 738 121. Updated 27 October 2026.
Changed your mind?
Contact us within 30 days of delivery to request a refund or exchange for an eligible item bought from fruitygrip.com. The item must be unused, undamaged and in a condition suitable for resale, with its original product packaging and labels where supplied. Please send the return within 14 days after we confirm the return arrangements.
Griptape must be uncut, unapplied and unmodified, with the backing intact. Used, installed or customised products are excluded from change-of-mind returns. These conditions apply only to voluntary change-of-mind returns.
Eligible sale items can also be returned. You pay change-of-mind return postage and any agreed delivery cost for an exchange. Original delivery charges are not refunded for a change-of-mind return. We do not charge a restocking fee for an eligible return.
Once we receive and assess the item, we will refund its purchase price to the original payment method, or arrange your requested exchange if available. Your payment provider may take additional time to display the refund. Any more generous return terms offered when you purchased will continue to be honoured.
Faulty, damaged or incorrect items
Your rights under the Australian Consumer Law and any other applicable mandatory consumer law are separate from our change-of-mind policy. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss. Other failures must be remedied within a reasonable time.
The 30-day window, unused-condition requirements and packaging requirements do not restrict consumer-guarantee claims. Sale items have the same statutory protections. Contact us with reasonable proof of purchase and details of the problem. Photos can help, but we will explain any assessment needed. We will arrange or reimburse reasonable return postage where the product has a confirmed fault or we sent the wrong item.
How to arrange a return
Email info@fruitygrip.com with your order number, the item and whether you would prefer a refund or exchange. Contact us first so we can help with the correct return arrangements. Keep your postage receipt and use tracking where practical.
Return address: Fruity Grip, 2/35–37 Lysaght St, Coolum Beach QLD 4573, Australia.
If you bought Fruity Grip from another retailer, contact that retailer about its return process. This does not limit any rights you may have against a supplier or manufacturer.